BTMU reports major ATM glitch as it introduces new computer system

Monday 12th May, 02:20 PM JST

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11 Comments

Altria at 02:27 PM JST - 12th May

Get an account with Shinsei.
some14some at 02:44 PM JST - 12th May

May be Yongfook can fix this problem like he did with JT's New Design.
wanderlust at 02:45 PM JST - 12th May

It took them more than three years to change the SWIFT address from Sanwa Bank to UFJ from their previous merger!

No demonstrable improvement to any of their services from the latest merger, just slower account management and worse counter staff.
westurn at 03:12 PM JST - 12th May

What is it with computer glitches here in Japan ? Dont these people know how to install new computer systems without mucking it up ? Anyone else remember the the Tokyo stock market fiasco ? Now this ! A nation of bunglers !
franz75 at 03:39 PM JST - 12th May

Hahaha... Are contractors testing a bit their systems?
SushiSake3 at 03:50 PM JST - 12th May

Sounds like the testers didn't do their jobs.
smithinjapan at 03:54 PM JST - 12th May

ATMs are a joke in this country in general. Some can't be used when your bank isn't open, and most after midnight and on some holidays. The 'English' function most ATMs have is the best -- you push it, and on the next screen it says in Japanese, "This function cannot be performed in English." Hahaha.... They are utterly useless, and if you belong to a smaller bank they basically cannot be used at all unless it is at a branch and owned by said bank (even then, only until 7 p.m.).

Even online banking leaves a lot to be desired here.
himasan at 05:04 PM JST - 12th May

Its because most people keep their money hidden in grandma`s kimono in Jpn.
Hughgarse at 05:42 PM JST - 12th May

what gets me is how ATMs are closed on holidays and after 11pm.. Its a machine!!!!!!!

Sounds like another pants system from Sumitomo again..
franz75 at 12:40 AM JST - 13th May

Hughgarse:

Yes, it's a machine but think. Machine contains a certain number of bank notes. Let it open 24h a day and 7 days a week. You'll have to refill it more often. People are paid for this. A machine needs maintenance. Let it work 24h a day and 7 a week then you'll need more maintenance. Those machines use quite a lot of electricity too. All is about costs. There is more combinis with ATMs than banks. What's the deal?
Seiryu at 02:15 PM JST - 13th May

franz: In the U.S., ATMs are on every block, open 24/7 and still I have not had one run out of cash on me. This type of downtime would be unacceptable in most other countries. Besides, Japan has the nice fancy ATMs, why not just put in a bigger cash cassette?