Friday May 25, 2012

JAPAN NEWS AND DISCUSSION

Insular Toyota should listen to outsiders

By Dee-Ann Durban

Commentary May. 25, 2011 - 03:04AM JST ( 8 )

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8 Comments

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goddogMay. 25, 2011 - 01:08PM JST

I agree with Norman.
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the_sheriffMay. 25, 2011 - 01:13PM JST

This certainly isn't limited to Toyota. Many Japanese "global" manufacturers unilaterally make decisions that affect worldwide markets here in Japan, usually by monolingual people who have no overseas experience.
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YoudontknowMay. 25, 2011 - 02:48PM JST

I've had Toyota, Honda and now Nissan. Toyota staff were just plain rude, ignorant and treated me like I was stupid. Which is why I'll never own another Toyota car ever again!

Honda was great customer interaction, but just one time, had me pay for a job that wasn't done properly.

Nissan have gone above and beyond service and so far, have taken great care of me and my Z.

Toyota would do well to get back to ground roots with its customers, worldwide!
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wanderlustMay. 25, 2011 - 02:55PM JST

Looks like they are planning to listen to their cars, according to the article below on salesforce.
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herefornowMay. 25, 2011 - 04:59PM JST

This certainly isn't limited to Toyota. Many Japanese "global" manufacturers unilaterally make decisions that affect worldwide markets here in Japan, usually by monolingual people who have no overseas experience

the-sheriff -- truer words were never spoken. Amazing how many Japanese "multi-national" companies have almost no foreigners in significant positions here at HQ. Toyota being just one example, as you say.
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5centsMay. 25, 2011 - 05:15PM JST

Amazing how many Japanese "multi-national" companies have almost no foreigners in significant positions here at HQ.

Yay Nissan!

Although Sony sure takes a lot of heat even with Stringer around.
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yaneeMay. 25, 2011 - 06:36PM JST

Brakes or no brakes, I'll take the Toyota hands down every time!
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sfjp330May. 26, 2011 - 05:03AM JST

Youdontknow at 02:48 PM JST - 25th May. I've had Toyota, Honda and now Nissan. Toyota staff were just plain rude, ignorant and treated me like I was stupid. Which is why I'll never own another Toyota car ever again!

Do you think GM or Ford do anything differently? They are all the same. You should not have unrealistic expection from any auto manufacturers because you will be disappointed. I would buy Toyota product without worring about how you were treated.