How would you rate Narita airport when compared to other major airports around the world?

Thursday 07th May, 05:27 AM JST

› Login to comment

Latest 15 of 35 Total Comments Show All

Badge213 at 03:47 PM JST - 7th May

Pretty good, with Japanese efficiency, staff doesn't give you gruff like at US aiports. Location is so so, next year, Keisei Line will speed it up with the new Skyliner so Tokyo will be connected (via Nippori) in 36 minutes. That's reasonable, compared to many other International Airports. Immigration and Customs has been pretty fast, compared to the US and I've never waited longer then 15 minutes to clear. Even as is, 1000yen by Keisei Line offers cheap, reliable, alternate transportation.
mirkwood at 07:56 PM JST - 7th May

Overall the service is so so... Not very fantastic. I was travelling with my 5month old baby & would like to loan a baby troller. Everywhere i asked, they dont have it. They make me walk from this information counter to the other counters to ask for one while carrying my baby. In the end, i gave up & just walk straight to the departure gate. No piority boarding too! Although i'm with an infant. So... nothing fantastic about their service in this airport.
Mz at 09:46 PM JST - 7th May

mirkwood - boarding is down to the airline not the airport. On British Airlines, Virgin Atlantic and many other airlines have always given priority to families with young children. Why don't you take your own stroller? They're allowed in addition to your luggage - I've done several flights with a young child (and luggage!)and had no problem with Narita Airport.
Weasel at 10:02 PM JST - 7th May

Agree with most posters that the location is rather remote from Tokyo, which is the only negative thing about Narita.
jonnyboy at 10:11 PM JST - 7th May

it benefits from being somewhat low capacity. it's nice to come back to an empty narita, but if it was a major regional hub like heathrow it would be a different story entirely
Pukey2 at 10:43 PM JST - 7th May

I'm sure JT has asked this before. And the same answers come up.

As posters say, the airport itself and the staff are fine. Shops are good. Restaurants could be better. But the location stinks. Yes, you might get a new Skyliner next year, but it's still going to be expensive. And N'Ex is a total rip-off. At times, the metro trains go faster than N'Ex. I take the quickest non-Skyliner Keisei and then Keikyu/Asakusa line to get home, and though I spend an extra 20 or so minutes on the train, the price is ONE-THIRD of N'Ex! No wonder N'Ex trains are always empty. You'd think that buses would be cheaper, but no, Japan has to be different. They most probably in business with the railway companies.

I only hope that when more international flights start from Haneda, they won't be more expensive than those starting from Narita.
ebisen at 11:01 PM JST - 7th May

unscrejects - May I guess that you don't really travel much now, do you? I travel A LOT and Narita is among my top 3 favorites. You can't really choose the best (they all have goods and some bads) but Narita is really at the very top, where only a few other good airports are are. The location, I agree is not good, but the people working there can't really change this. Otherwise I really don't have anything to complain about Narita, like I said, one of the very best.
scoday at 04:54 AM JST - 8th May

Overall the service is so so... Not very fantastic. I was travelling with my 5month old baby & would like to loan a baby troller. Everywhere i asked, they dont have it. They make me walk from this information counter to the other counters to ask for one while carrying my baby. Japan doesn't like babies silly, you think that is bad - just have your infant get sick while in Japan. Enjoy riding around from hospital to hospital to try and get someone to see the child. Population is on the decline sad to say..
vajra at 07:04 AM JST - 8th May

Beats LAX and Kimpo ... easily !
Potsu at 09:58 AM JST - 8th May

Like Japan...efficient,but boring.
darbysan at 01:51 PM JST - 8th May

Have passed thru narita airport over 250 times over past 19 years has never been a hassle only drawback is highway congeston in holiday seasons wish other airports could as efficent .
realist at 01:52 AM JST - 9th May

Narita Airport is clean, and a world - class airport in many ways. However, it is tiny when compared to other international airports around the world. It is in the boonies - far too far from Tokyo. How they can classify it as Tokyo International Airport, is beyond me. The car parks are overpriced, the Duty Free is overpriced, there is also the racist photographing and fingerprinting of foreigners. Some of the hotels in the vicinity are not up to interntaional standards, and somne of the staff there are not very welcoming to foreigners, especially those of us who speak Japanese. However, it still has many plus pouints, too. I would rate it as good, overall. for a small international airport. Its just a sad reflection of the isolation of Japan from the rest of the world.
motytrah at 03:48 AM JST - 9th May

Some of the best Airline clubs are in NRT. Northwest's World Clubs are fantastic. The JAL first class clubs have private security lines to get air side.

Making connections used to be okay before the flu scare made airport officials crazy.
KnowBetter at 04:22 AM JST - 9th May

Yes NRT is a bit far from Tokyo and can be a bit of a pain if you're needing to transfer to HND for a DOM FLT but as far as actual services go, not bad. Both terminals have great access from Keisei and JR lines. Overall check in, security and gates are good and really the only fault that maybe given is the "box like" plain-ness of some parts of the overall design whether it be the older parts or the recently re-done T1.

Plenty of places to waste time if there are delays so overall not bad. I'd rate it at 8.5 out of 10 as far as airports go.
dracpoo2 at 11:49 AM JST - 20th May

They are doing quite well, I must admit. What they should fix however, is the computer that is "always" "randomly" selecting me for extra security checks. Gives random a whole new meaning. Still 8 out of 10 though.