lifestyle

Tokyo Disney Resort’s amazing customer service includes safety checks of guests’ cars

7 Comments
By RocketNews24

Aside from the costumed characters and colorful parades, one of the things that makes Tokyo Disneyland and Disney Sea so popular is the stellar customer service they offer. Even in a country where service is almost universally prompt and polite, the Tokyo Disney Resort goes above and beyond the norm in providing an unrivaled level of hospitality to guests.

As a matter of fact, Tokyo Disney Resort employees are so dedicated that not only will they make sure you enjoy yourself during your stay, they’ll even help ensure you have a safe trip home, as one park attendee recently found out when the parking lot staff performed a spot check of her car and alerted her to a potential safety hazard.

The Tokyo Disney Resort has a huge parking lot, what with it being the most popular theme park in a country that loves to travel and surround itself with cuteness. Since most people who go to the parks tend to spend a full day there, Disney obviously has a team of employees that patrols the lot, allowing guests to feel secure in the knowledge that no matter how many hours they’re spending waiting in line for Space Mountain, someone is keeping their car safe from vandals and thieves.

That’s not the only service the parking lot staff performs, though. Twitter user and Disney fan Ikanomimikaki found this out recently when she left the park and headed back to her car, where she discovered a paper stuck under the windshield wiper (see photo below).

It seems that the Disney employees’ responsibilities include checking the condition of cars parked in the lot, looking specifically for improperly inflated tires and fluid leaks. After reading the note, Ikanomimikaki headed straight to a nearby gas station, where she confirmed that, yes indeed, her front left tire was low on air. Thankfully, there was no leak to be found, so after using the station’s air hose to pump the tire back up to its proper specs, she was on her way, later arriving home safe and sound.

This extra bit of customer care is especially helpful when you stop to remember that, despite its name, the Tokyo Disney Resort is actually in Chiba Prefecture, in a district that isn’t nearly as developed as Japan’s capital. Tired out from a full day of fun at the park, the last thing a family, couple, or group of friends wants to deal with is a breakdown or accident on the road home. Even in the best case scenario of everyone being fortunate enough to escape unharmed, you’re still looking at a long and unpleasant wait for a tow truck in the middle of the night. With the Tokyo Disney Resort drawing visitors from all over Japan, that sort of delay could mean having to find a hotel for the night, if repairs can’t be made right away and you’re too far from home to hop a cab.

In other words, it’s nice to know that while you’re checking out the attractions, Disney is checking out your car.

Source: Jin

Read more stories from RocketNews24. -- Mickey men: All-male trips to Tokyo Disneyland are on the rise in Japan -- “Little Green Man” to Appear at Tokyo Disney Sea – But Not in Humanoid Form -- How to get into Tokyo Disney Resort 15 minutes before it opens (without hopping the fence)

© Japan Today

©2024 GPlusMedia Inc.


7 Comments
Login to comment

I found my wallet required a safety check after my one visit to Disney Land.

3 ( +4 / -1 )

Real customer service would have been for them to inflate the tires on site instead of having the customer drive to the gas station on an underinflated tire.

Nothing is good enough for some people.

7 ( +7 / -0 )

That's actually a smart move from a business standpoint. Super easy and cheap to do, and will probably go a long ways in creating return customers. Especially after they've dropped tons of cash while pretty much waiting in line all day.

But I chalk this up to Disney, rather than Japan, as I used to work at Disneyland in the states, and they really drill the "customer service aspect" into the employees, and there were always TONS of Japanese guests.

3 ( +4 / -1 )

Yeah I nearly lost my car in that car-park a few years ago, leaving at night in December. The rows and rows all look the same. Luckily found it by comparing the angle I had of Disneyland when I'd parked. Don't think they have row numbers there, or didn't then anyway. Correct me if I'm wrong.

0 ( +0 / -0 )

Tokyo Disney blows. Worse waste of money, EVER.

-5 ( +1 / -6 )

Raising their prices yet again is going to make it that much more difficult for me to go.

(>_<)

0 ( +0 / -0 )

Login to leave a comment

Facebook users

Use your Facebook account to login or register with JapanToday. By doing so, you will also receive an email inviting you to receive our news alerts.

Facebook Connect

Login with your JapanToday account

User registration

Articles, Offers & Useful Resources

A mix of what's trending on our other sites