NTT DoCoMo Inc said Thursday that it will refund up to 32.25 million yen that it overcharged for its international roaming services in Germany and Cyprus.

The top Japanese mobile carrier wrongly charged 100 yen for up to 100 data communication packets in Germany, instead of 50 yen for up to 50 packets, as specified in fee agreements formulated in March 2006.

In Cyprus, it has charged 110 yen per minute for international transfers of incoming calls, not listed in fee agreements, since the service started in September 2004.

DoCoMo will deduct the excess charges from bills for September, as long as it can confirm the amounts from detailed records of customer communications.

For customers whose records have been lost, the company will check mobile usage in the two countries upon request and refund any excess charges.

Meanwhile, DoCoMo said it overcharged 106,960 yen for services in Sri Lanka and Netherlands Antilles. It will deduct the amount from bills for September and October.

JCN

3 Comments

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  electric2004 at 01:26 PM JST - 12th September

  At least they found out.

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  gonemad at 08:30 PM JST - 12th September

  so they still have detailed records going back to at least 2004? That's alarming...

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  Youdontknow at 06:50 PM JST - 13th September

  I left them for overcharging.

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