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ANA on Wednesday launched ANA Baggage Drop Services, Japan’s first self-service baggage drop system, available for domestic departures from the airline’s hub at Haneda Airport’s Terminal 2.
Ana said the self-service baggage drop system will enhance the travel experience and is offered conveniently alongside the airline’s automated check-in machines, which contribute to shorter queues for passengers. ANA plans to install a total of 39 self-service baggage drop machines by the end of 2015, which will mark the greatest number of baggage drop systems in one airport in the world.
“At ANA, we continuously strive for the highest global standards of service, in order to enhance convenience for our customers,” said Tetsuo Fukuda, ANA Executive Vice President of CS & Products Services, Corporate Planning. “We are proud to offer the first automated baggage drop stations in Japan; this is the latest offering in our mission to create a seamless check-in process for our guests, and we plan to roll out more services in the months to come.”
The ANA Baggage Drop Services is available in English, traditional Chinese, simplified Chinese and Korean, to accommodate the rising number of foreign residents and visitors to Japan.
In spring 2016, ANA will introduce a new series of easily identifiable pictograms for passengers to help them locate the appropriate counter and amenities.
© Japan Today
3 Comments
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JeffLee
I hope it works. I have about a 50% success rate at their self-service check-in booths. And when it does work, usually one of their staff still has to come and straighten out some procedure the machine struggles with, like scanning or romaji spelling.
My wife has 0% success, thanks to her exotic passport. It was faster for us before all this "self-service" malarkey, given the lineups in front of the baggage drop counter.
ebisen
It works, with one problem. One can't behave nicely to the lady at the counter in hope the 2 kgs overweight to be allowed...