travel

Hyatt Hotels to offer all guests free Internet

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Hyatt is about to become the latest global hospitality company to offer all of its guests around the world free Wi-Fi regardless of booking method or loyalty program participation.

The free Wi-Fi service will become available in February when guests will be able to access the internet on an unlimited number of mobile devices or laptops in Hyatt-branded hotel guest rooms and social spaces.

Where available, Hyatt Gold Passport Diamond and Platinum tier members will receive a complimentary upgrade to premium Wi-Fi service.

“Internet connectivity is no longer an amenity. It has become an integral part of travelers’ daily lives and a basic expectation,” said Kristine Rose, vice president of brands for Hyatt. “Travelers shouldn’t have to remember which brands or locations offer it for free or the strings attached to get it ... Today, people consider smartphones just as important as their car, and more important than television or coffee. Travelers feel out of sync with their lives when they can’t freely connect. Giving free Wi-Fi without a catch will enable us to continue innovating the guest experience to help people be more productive and stay better connected to colleagues, friends and family.”

© Asia Travel Tips

©2024 GPlusMedia Inc.

4 Comments
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Hyatt isn't feeling charitable, they're reacting to Marriott's practice of jamming cell phone data signals so that guests have to buy wi-fi service from the hotel. Marriott is even asking the government to make this practice legal, so they can continue to do it without repercussions.

It makes Hyatt look like a much better deal, even if they're slowing down the free wi-fi to make their "premium" wi-fi look more attractive.

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"The free Wi-Fi service will become available in February when guests will be able to access the internet..."

This reads like something from 1998.

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Are people meeting others in their lounges considered guests?

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Also, how many Hyatts in Tokyo and Yokohama?

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