Monday May 28, 2012

JAL improves Economy Class service on Hawaii route

TOKYO —

From June 1, JAL Economy Class service will be enhanced on Hawaii routes on all flights departing from Japan. As these flights depart Japan late at night and arrive early morning into Hawaii, JAL will offer in economy class a light, healthy evening meal, a tasty snack for breakfast passengers can eat anytime they want, as well as a handy amenity kit with all the essentials to help get a good nights’ sleep.

Next month, JAL will start serving an evening meal created in collaboration with Soup Stock Tokyo. Soup Stock Tokyo is a popular chain of eateries in Japan specializing in soups made only from natural ingredients free of artificial flavorings or preservatives. The main dish of the new meal will be one of Soup Stock Tokyo’s filling, wholesome soups. Soups will be changed approximately every three months. Onion gratin soup with croutons will be served from June-August, and lobster sauce pasta soup from September to November.

The meal will include a healthy, low calorie side dish of tasty, fresh vegetables. For dessert, passengers can enjoy “dorayaki,” traditional fish-shaped Japanese pancakes filled with sweet azuki bean paste.

A light meal is normally served an hour or so before arrival in Hawaii. As part of the service enhancements, this snack will now be provided soon after the main evening meal, so passengers can choose when to eat it. From June, the snack served will be a blueberry-flavored bagel made by BAGEL & BAGEL of Japan.

Amenity kits, called “JAL Hawaii Original Sleep Well Kit,” containing an eye mask, slippers, and freshen-up facial wipes will also be provided to passengers after their evening meal.

The new meal service and amenity kit will be available only on flights departing from Japan on Hawaii routes. The JAL Group offers three flights a day from Tokyo to Honolulu, and a daily flight from Tokyo (Narita) to Kona. The airline group also has a daily flight from Osaka (Kansai ), and daily flight from Nagoya (Chubu) to Honolulu.

JCN

  • 0

    Scrote

    So the evening meal becomes soup and the "light meal" served before arrival becomes a bagel. What an improvement. Next they'll be telling us that the small cup of juice served on domestic flights is a slap-up dinner.

  • 0

    Sarge

    "all the essentials to help get a good night's sleep"

    How about a few centimeters between my knees and the seat in front of me? That would help me get a good night's sleep.

    "Soup Stock Tokyo"

    They make some tasty soup! 400 yen for a cup of soup is a little steep though...

  • 0

    lipscombe

    soup is good food uh-humm but I like me then thar french fried taters mmmhmmmm

  • 0

    Hughgarse

    JAL could serve burgers, fries, and pizza and I still wouldn`t fly them...

    smallest seats known to man, head touches the seat in front of you, and a joke of an entertainment system..

  • 0

    capone

    so that's it, a choice of one..and what if people don't like blueberry bagels ? figure 2 or 3 more upgrades and they'll be on a par with United economy class

  • 0

    cleo

    So what do vegetarians get instead of the soup?

    For dessert, passengers can enjoy “dorayaki,” traditional fish-shaped Japanese pancakes filled with sweet azuki bean paste

    Dorayaki are round, not fish-shaped, and are eaten cold. The fish-shaped things stuffed with anko are taiyaki which are eaten hot, a completely different culinary experience. I would think both dorayaki and taiyaki were way too heavy to be a dessert - they're more a mid-afternoon snack.

    Just as well I'm not headed to Hawaii any time soon.

  • 0

    Ninjazilla

    Hughgarse U obviously havent flown Northwest airlines. Cleo thanks for the clarification.

  • 0

    Sarge

    "lobster sauce pasta soup"

    Sounds delicious!

  • 0

    KenjiYamamoto

    jal is a god send compared to any us airliner. with us carriers, the stewardesses are about a hundred years old, grossly fat, grumpy and mean, plain nasty, underpaid (judging by the anger on their wrinkly faces), and won't serve you until the person's been nickel and dimed, literally, since meals are paid for inflight with cash in hand.

    there is no such thing as service with us carriers, for them it's 'buckle up we're landing' and 'thar's your seat, now i don't give a hoot.'
    it's all about greedy mo'money. jesus, even american airlines has cut out portions (as if they were generous LOL) in their puny salads, and has tossed out inflight peanuts for good. last time i asked for a coke on continental into honolulu, i was told 'if you want it, you can get it in the gallery'.

  • 0

    sk4ek

    It's hard to see how this is an improvement, except perhaps in terms of being slightly more nutritous and possibly a little cheaper for the airline. Having flown JAL to Honolulu at least once a month for the past three years, my guess is that almost anything would be an improvement over the food they've been serving in economy class.

    The airlines are squeezed between sky-high fuel prices and the demands of a flying public for lower airfares. This is an untenable and unsustainable proposition for any business, much less one with the complexity of an airline. Either they maintain services and raise prices dramatically, losing seat-miles in the process, or they try to respond to demand by keeping prices lower and cutting services proportionately. Either way, they'll find themselves awash in red ink.

    So the question becomes, is it even possible to sustain an independant (i.e. free of government ownership/subsidy), affordable, profitable, quality airline in today's market?

  • 0

    fds

    they better improve their service! they raised their "fuel" surcharge to something like 30,000 yen while northwest only charges 6,000. apparently their is no requirement to justify "fuel" surcharges and both jal and ana are padding their pockets with this.

  • 0

    Altria

    Are these soups and bagels also going to be stored in the toilet?

  • 0

    UnagiDon

    How about a soup dispenser in every seat? Now we're talking.

  • 0

    Damax6

    SOUP STOCK WHO?????????????????????????? 2 months back at the Nagoya Chubu airport, i ate soup from that joint, and i was hospitalized for 2 day with the "runs" and vomitting "air". All i got was a gomenasai and the offer to pay for the hospital bill. NEVER , NEVER NEVER

  • 0

    Farmboy

    Well, the JAL seating area is too small for anyone with long legs, unless you get a bulkhead seat, but JAL service is much better than other airlines I've flown. The meal sounds better than some offerings, too. Still, until the seats get a place for my knees, I just can't manage it.

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