Monday May 28, 2012

sugi2009's past comments

  • 0

    sugi2009

    This is the Reply made by tripadvisor !!!! What "Criteria do they have? They publish anonymous defamation and they don't accept our reply (NOT Anonymous!)

    Dear Giloc,

    Thank you for taking the time to write a management response on TripAdvisor.

    Unfortunately, we cannot publish your response because it does not meet our posting criteria. We look forward to receiving your edited and resubmitted response through our management response form.

    Please see the management response guidelines posted on our site at:

    http://www.tripadvisor.com/pages/userrevmgmtrsp_rules.html

    We do not post management responses that contain quotations from reviews "Anonymous Traveler .you wrote that Hotel Facilities are fine (free pick up, good breakfast, place, free Palermo tours, Free trekking tours and Free day trips we add) but "it was the worst experience you had"Pity you didnt write your name so we could check if you really stayed at xxxxx or you just looked at our website. Anyway we have a huge photo guestbook that shows the happiness of our Guests :o)".

    Please let us know if you have further concerns.

    Best regards, Dan TripAdvisor Hotel Relations Team

    Posted in: TripAdvisor warns of hotels posting fake reviews

  • 0

    sugi2009

    Hello to all.... A question...Do you think I can take a lawyer against Tripadvisor? I mean...In Europe you cannot publish anything that offends someone or you must pay a lot of money but Tripadvisor published a very offensive comment .

    In this comment the anonymous wrote: "xxxxx treated us terribly. He lied to us, stereotyped us, screamed at us, and worst of all - threatned us. It was insane and scary.

    xxxxxx cares so much about his reputation, it's a little crazy. You can even find part of his website online where he literally finds every negative review ever written about him, and rebutts the negative points. I'm sure this one will be there soon, and I'm sure he will make up some crazy reasoning like he does with everyone else. "

    This is of course totally false and should be considered VERY OFFENSIVE in Europe and for this reason not legal you cannot publish that. In Europe we call it: DEFAMATION....especially if it's made by an ANONYMOUS person...Do you think I should take a Lawyer?

    Tripadvisor accepts this kind of ANONYMOUS comments made by anonymous persons that cannot prove they really stayed in the places (that has a name and an adress...so no anonymous) they reviewed.This is bad I think and not really legal

    Tripadvisor publishes without investigating these type of comments and anytime a hotel or a Guesthouse want to reply...we have a lot of problems cause "we don't follow their Criterias"!!!..WHICH Criterias if they accept this type of offensive comments made by some Anonymous?...We also received some Fake comments by persons that were supposed to be with us in the period of our Seasonal Clousure!!!...We wrote that to Tripadvisor and Tripadvisor didn't want to move away the comment!!!...We needed 1 month to demostrate that we were closed!!!...But I mean...they consider more comments made by ANONYMOUS than reply made by HOTELS with NAME and ADRESS!..This is terrible!

    What's your advise? Thanks a lot to all If you want I can also give you the link of this comment

    Posted in: TripAdvisor warns of hotels posting fake reviews

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