AirAsia to offer travelers more flexibility

AirAsia has launched a new Premium Flex service that offers more flexibility to travelers.

The Premium Flex service offers travelers the flexibility to change their flight up to two times with no change fee, complimentary 20kg baggage allowance, express boarding and express baggage and other perks.

AirAsia Group CEO Tony Fernandes said it was important to keep innovating and improving products and services to remain cutting-edge.

“Ancillary income contributes around 20% of our revenue and we are determined to boost this further with new products and services. The flexibility and other perks of the Premium Flex service are designed to provide a travel experience with high satisfaction standards which I am confident will be a hit,” Fernandes said.

Premium Flex will be available for all AirAsia flights (except for Sri Lanka) and flight changes are available up to two hours before the scheduled time of departure of the original flight and at least three hours before the scheduled time of departure of the new AirAsia flight and four hours before the scheduled time of the new AirAsia X flight. The change can be performed on AirAsia’s website, mobile app and all AirAsia official offline booking channels.

Changes to flight date or time are permitted twice and subject to fare difference if any.

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