Japan Airlines (JAL) has renewed its overseas home page to reflect customer needs to improve usability.
In line with the home page used in Japan, JAL’s overseas websites which is being served in 26 countries and regions, served in 11 different languages have been reconstructed to provide customers with more information that is now easier to locate with better usability.
In creating an overall larger layout with bigger font size for easy-reading, a new site index has been added at the bottom of the page for better navigation around the website. Customers can now easily stay updated with the latest JAL news and see attractive promotions highlighted on a clickable banner that will allow the customer to access the campaign.
The Reservations and Purchasing flow for tickets had been renewed also in this fiscal year, and the customers are now able to purchase tickets online up to midnight of the day before or 6 hours before departure whichever is the earlier time.